Policies

An ATM is located in the Arena Lobby and South Hall Lobby.

Box Office Hours

Monday – Friday, 11:00 a.m. – 5:00 p.m.
The Box Office opens 2 hours before a ticketed event.

Please check the calendar for holiday hours.

Payment Information at the Box Office
Credit Card (MasterCard and Visa)
Cash
No refunds or exchanges

Internet
You may purchase tickets online at www.ticketmaster.com.
A minimal convenience fee will be charged for purchasing tickets online.
No Refunds or Exchanges.

Will Call
Located in the Main Lobby of the Arena.
Available the day of the event, one hour before doors open.
You must have proper identification in order to receive your tickets.

Lost, Stolen, or Destroyed Tickets
Once purchased and in the possession of the buyer, it is the buyer’s responsibility for safekeeping of the tickets. Tickets that are lost, stolen, or destroyed cannot be refunded or replaced.

Children
For most events, a child 2 and under is free on a lap. For children’s shows such as Sesame Street Live or Disney Live!, any child that has had his or her first birthday will need a ticket to attend that event.

Event Information
For general questions regarding ticketed events at the La Crosse Center, please call the Box Office at (608) 789-7415 or the Main Office at (608) 789-7400.

Cameras
Small flash cameras and digital cameras are allowed for most events. Video cameras or professional lenses are not allowed!

Doors Open
For most events, doors open 1 hour prior to the scheduled event time.

Emergencies and Special Needs
If you need to reach a patron during an event, please call (608) 789-7400 or go to the Main Office at Gate 8 on the main concourse. If you are a patron and attending the event, please remember to leave your seat location with the babysitter so that we may contact you as soon as possible in case of an emergency.

Guests with Special Needs
The La Crosse Center has elevators and seating sections that are wheelchair- and handicap-accessible, and Assisted Listening Devices.
Please contact the Box Office at (608) 789-7415 for these accommodations as soon as possible.

Every event held at the La Crosse Center has a different policy regarding cameras. For most events, a regular camera or cell phone is acceptable–no video cameras or tripods allowed. Check with the Box Office when purchasing tickets or call us at (608) 789-7400 for event-specific regulations.

First Aid is located in the Security Room, at Gate 7 on the Main Concourse Level. The First Aid room is equipped with a Heart Defibrillator with team members certified to operate it. The main office is located at Gate 7 for additional service. For most ticketed events, security and ushers are available for assistance.

Lost and found items are collected from events at the end of each event.

Please call 608-789-7400 or email office@lacrossecenter.com with a description of your item and the event at which it was lost.

All Lost and Found items are kept in the La Crosse Center Guest Services office for fifteen (15) days. The La Crosse Center is not responsible for lost or found items. After fifteen days, unclaimed will be assigned a final disposition.

The La Crosse Center is a smoke-free facility.

There are 19 restrooms in the La Crosse Center including 10 that are ADA-accessible, 4 on the main concourse, 2 in the 8-ft. hall of the North Hall, 2 in the South Hall Ballroom, and 2 in the Lower Lobby of South Hall.

Ticket Authenticity:
The above-mentioned ways to purchase tickets are the only authorized methods for shows presented at the La Crosse Center. Tickets purchased from other sources are purchased at your own risk. We urge patrons to purchase tickets from our official ticket providers only. By purchasing only from the official means, you are assured that the ticket you receive is valid and is being sold to you at face value.

When you buy from a source other than TicketMaster:
We cannot guarantee that your tickets are genuine.
You will almost always pay more than face value.
We cannot replace lost or stolen tickets.
We cannot contact you with information on show cancellations, time changes, upcoming shows, or other useful information.

You are supporting businesses that make it harder for true fans to see their favorite performers without paying a premium charge.
The La Crosse Center uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should make sure the seller is a La Crosse Center licensed contractor, otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster is the ONLY authorized ticketing agent outside of the La Crosse Center Box Office. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.
If you wish to purchase tickets from the secondary market, we encourage the use of TicketExchange. TicketExchange is Ticketmaster’s online service that enables premium and fan-to-fan transactions. Only Ticketmaster can guarantee 100% legitimate secondary market tickets because the tickets sold through TicketExchange are linked to Ticketmaster’s barcoded ticketing systems. Click here for more information on TicketExchange.

Only Ticketmaster can guarantee that the tickets you purchase are 100% verified and issued in your name so they cannot be counterfeited. Be aware that tickets purchased through other channels are not verified.